We have restructured our Casework Model to introduce three levels of Casework; noncomplex, complex and OISC Level 2 immigration advice. The three tiers will increase capacity, manage the demand by filtering and responding to advice needs and hone specialist skills. Under the new model we have created the Senior Caseworker role who is OISC Level 2 accredited and line manages the Destitution Caseworkers.
The Casework Team work in partnership with a specialist legal project to recruit, train and support a team of 4 Casework Volunteers. Each client has a named Caseworker and moves between the three levels of advice as needed and under supervision of their Caseworker. The Senior Caseworker chairs weekly case conferences with the Casework Delivery team and the Mental Health Assessment Worker. The Case Conference is an opportunity to review the new cases that have been picked that week, discuss cases where there is a concern around safeguarding, mental health, health, housing or support and together the team will agree a course of action. The Case Conference is also used to ensure that new clients have been met by the Mental Health Assessment Worker.