BRR: Experiments
Problem
We run a busy, social drop-in in Bristol, where our members can access our advice and wellbeing services.

Our advice and advocacy service is in high demand as many of our members need support with understanding the asylum system and correspondence relating to their claim, securing good legal representation and applying for and resolving asylum support and accommodation issues. Many of our members have problems with accessing healthcare, education, the right support from social services or the Home Office, and therefore experience periods of destitution.
Experiment 1
We believe that much of our work is preventative; we empower people to achieve independent and productive lives, with an emphasis on providing people with information on their rights and how to use them; and we have a long history of involving members in designing services that meet the community's needs. However, we want to test ourselves against Early Action principles, and strengthen our practice. Our new strategy commits us to Early Action; sets it as criteria for service design and review and makes it a key development point for all staff supervisions.
Impact
To be seen
Experiment 2
We want to bring our advice services closer together to provide consistency of procedures and ways of working. In consultation with our Members' Forum, we have designed a new needs assessment tool to use across all areas of our work; mapped our members' journeys through our service, refining the flow of information and referral routes to each project; and introduced a new database to aid our casework and strengthen how we capture our impact.
Impact
To be seen
Experiment 3
We have a strong focus on wellbeing and recognise the importance of holistic support. We are piloting creating wellbeing plans with individual members. We know this support is critical and yet it is difficult to demonstrate the impact of wellbeing interventions. We hope these plans will provide a motivational structure and also a progression record.
Impact
To be seen
Experiment 4
We know, because our members tell us, how important a welcoming social space is for them. Under Early Action, we are committed to discovering the best way of providing critical advice and support.

We are rethinking and exploring new ways of working, ensuring that our services are accessible to everyone who needs them. We may need to design new ways of providing support to people who experience barriers in accessing a drop-in. We need to think about the environment, distance, timings, privacy, functionality and other factors.
Impact
To be seen
Applying Early Action Principles to our work has meant finding ways to ensure that the information we give someone who comes to BRR for the first time, is best tailored to their needs
- Bristol Refugee Rights